Privacy Policy
Mark Williams Counselling is committed to protecting your personal data and this privacy policy states how we collect data, how we store it and how we use it.
This privacy policy applies to the websites, products and services offered by Mark Williams Counselling.
The purpose of this policy is to give you a clear explanation about how Mark Williams Counselling collects and uses the personal information you provide to us and that we collect.
We ensure that we use your information in accordance with all applicable laws concerning the protection of your personal information.
How do we collect information?
We obtain personal information from you when you enquire about our activities, register with us, send or receive an email, make a donation to us, ask a question about our services or otherwise provide us with your personal information. Sometimes we may obtain your personal information from third party data suppliers only if they provide the appropriate evidence that you have agreed for your personal information to be shared with other organisations.
Occasionally we obtain publicly available information such as contact information or we research information to help us perform due diligence checks to ensure we are not being abused by fraudsters or criminals posing as genuine donors or to ensure that there are no conflicts of interest from potential supporters or organisations prior to our engagement.
What information do we collect?
The personal information we collect might include name, address, email address, telephone numbers, date of birth, bank account details (for setting up regular direct debit or payment information) and your family relationships.
Data Protection law recognises that certain categories of personal information are more sensitive. These are known as special categories of data and cover health information, race, religious beliefs and political opinions. We will only collect special categories of data if there is a clear reason for doing so.
How do we use your information?
We may use your personal information for:
• Dealing with your enquiries, requests and complaints;
• Providing you with information about our work activities, events and services;
• Complying with our legal obligations, policies and procedures;
• Providing and personalising our services;
• Administering records; and
• Conducting market research.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal or transactional data stored on our website and systems.
Marketing
We promise that will only communicate with you in the way you wish us to and we will always respect your privacy. You can change your mind at any time and you can let us know that you no longer want to hear from us by contacting us at mark@markwilliamscounselling.co.uk. We will always respond to your wishes in a sensitive, timely, courteous and professional way.
Please be assured that we will take appropriate measures to keep your personal information safe and secure and we promise not to over-contact. We will never pass your personal information on to other organisations for them to use for their own purposes.
In certain instances, we collect and use your personal information by relying on the legitimate interest legal basis. This is because when you, for example, request to receive services or products from us, we have a legitimate organisational interest to use your personal information to respond to you and there is no overriding prejudice to you by using your personal information for this purpose. However, we will always provide you with the option to opt-out of hearing from us. In most instances, however, we will rely on obtaining your consent to our use of your personal information. This is the case, for example, where we seek to obtain your consent to receive email marketing from Mark Williams Counselling. We will only communicate to you in the way you have told us (e.g. email / text marketing).
Disclosures
We will never pass your personal information on to other organisations for them to use for their own marketing purposes. However, we may disclose your personal information where there is a duty for us to do so in order to comply with law or the disclosure is ‘necessary’ for purposes of national security, taxation and criminal investigation or we have your written consent.
Keeping your personal information
We keep your personal information for as long as required to operate the service in accordance with legal requirements and tax and accounting rules. Where your information is no longer required, we will ensure it is disposed of in a secure manner.
Your rights
Under the Data Protection Act 1998 and the General Data Protection Regulation, which came into force on May 25th 2018 you have the following rights:
1. The right to access your personal information
2. The right to edit and update your personal information
3. The right to request to have your personal information deleted
4. The right to restrict processing of your personal information
5. The right to object
6. The right to lodge a complaint with a supervisory authority
1. The right to access your personal information
You have a right to obtain confirmation that your personal information is being processed. You also have the right to request a copy of your personal information we hold. We will provide a copy of your personal information within 40 days of receiving the written request. Should you wish to exercise these rights we require you to prove your identity with two pieces of approved identification. Please address requests to mark@markwilliamscounselling.co.uk.
2. The right to edit and update your personal information
The accuracy of your personal information is important to us. You can edit your personal information including your address and contact details at any time. Please address requests to mark@markwilliamscounselling.co.uk. Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.
3. The right to request to have your personal information deleted
You have the right to request the deletion of your personal information which we will review on a case by case basis. Should you wish to exercise these rights please address requests to: mark@markwilliamscounselling.co.uk. Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.
4. The right to restrict processing of your personal information
You have the right to ‘block’ or suppress processing of your personal data. However, we will continue to store your data but not further process it. We do this by retaining just enough of your personal information so we can ensure that the restriction is respected in the future. Should you wish to exercise these rights please email requests to: mark@markwilliamscounselling.co.uk. Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect.
5. The right to object
You have the right to object to your personal information being processed to marketing and for research and report purposes. From the very first communication from us and every marketing communication we send after you will have the right to object to marketing. Alternatively, you can exercise this right by emailing mark@markwilliamscounselling.co.uk . Please provide as much information as possible about the nature of your contact with us to help us locate your records. Any changes you have requested may take 28 days before they take effect. If we process your personal information for the exercise or defence of legal claims or we can demonstrate compelling grounds that override your rights and freedoms we may not be able to fulfil your request.
6. Your right to lodge a complaint with a supervisory authority
If you wish to lodge a complaint or seek advice from a supervisory authority please contact:
The Office of the Information Commissioner
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: +44 (0) 01625 545 745
Website: www.ico.org.uk
Internet-based transfers
Given that the Internet is a global environment using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us you acknowledge and agree to our processing of personal data in this way.
06/12/21